1. Overview

Creditsafe’s Consumer reports allow customers to access the information required to assess the likelihood of their customer being able to fulfil their credit commitments. The system allows the user to process individual or joint applications simply and efficiently.

The Creditsafe Consumer reports confirm:

  • An applicant’s name
  • Address (Submitted and Undeclared)
  • Electoral status (full or edited, dependent on search purpose)
  • Credit score (where applicable)
  • Any adverse public data including:
  • Bankruptcies
  • Insolvencies
  • CCJ’s
  • Credit search history

2. Supplier Info

The Consumer Reports are powered by Callcredit, who are a Credit Reference Agency established in 2001. Callcredit, Equifax and Experian gain information about consumers and their credit history from various sources including electoral roll offices, county courts and the Insolvency Service, plus banks, building societies and lenders (known as subscribers) that have granted credit. 

Credit Reference Agencies collect and store personal details about consumers and their credit histories and are therefore bound by the Data Protection Act. This act requires that data relating to identifiable individuals must be accurate, relevant, held for a proper purpose and not out-of-date. Individuals have a legal right to access data held on them and all such data must be in a readily accessible format. Callcredit act as a data custodian for all account performance data received from subscribers. It is the subscriber’s responsibility to ensure their data is accurate. (This includes account performance data and search records.)

3. Who Can Use Consumer Reports

Any organization which;

  • Has a Data Protection License


  • Holds a Consumer Credit License
  • Definitely required if issuing credit agreements

For full guidance see the OFT website (www.oft.gov.uk)

And Also has consent

  • Consent is required for searches to be carried out
  • Often on terms of business / application form
  • Can be verbal – must be scripted for consistency

4. Representation of the Peoples Regulation 2002

All electors are registered on the Full Electoral Roll. On an individual level electors can choose to ‘opt-out’ of inclusion on the Edited Roll.

Edited Roll

Can be used for any commercial purpose

Full Roll

Can be used by the private sector for specified ‘permitted purposes’:

  • Credit application risk assessment (including quotation)
  • Credit application fraud prevention
  • Prevention of Money Laundering

N.B. ‘Permitted Purpose’ states we must be satisfied that the use by our customer is appropriate. Within our Consumer Reports, both versions are available and the search purpose selected will determine which version is returned.

5. Data Sources

The Creditsafe Consumer report utilises many different datasets, these include:

  • Electoral Roll (Full/Edited)
  • Address, Alias & Associate Links
  • Search Histories
  • Postcode Address File (Royal Mail)
  • Court Records - CCJ & Insolvencies ( Registry Trust Ltd)
  • SHARE*

*Only available to those eligible, please see Page # for more details

6. Data Updates

7. Data Updates

It is essential that anybody conducting a Consumer Report selects the appropriate ‘Reason for Search’ prior to submitting the check as it dictates the data sets that are searched, the level of information which is returned & the type of ‘Footprint’ that is left on the target subjects credit file. 

Below is a list of the search purposes available via our Consumer Reports, along with a brief description and the datasets they utilise:

8. Match Levels

The level of information returned will be completely dependent on the data submitted matching with information held at source. The Match Level will be shown on all reports conducted and will be one of the following:

9. Gauge Score

The scoring model takes into account all the information provided within our Credit Report and is an aggregated score against the whole of the UK. It operates on a scale of 0-1000 and is divided into 10 bandings, each representing a cross-sectional 10% of the population. 

In very general terms, The higher the score, the lower the risk but each organisation using this model should set their own pass/accept ‘Mark’ based on their own criteria.

User Guide

A). First Time Login

  • Once logged in, Creditsafe Consumers can be accessed by selecting ‘People Search’ from the left hand menu and then selecting the ‘Consumers’ option displayed. 

  • Every user will be required to specify how they will be using the product over the course of their contract with us by selecting the various ‘Reason for Search’ on the following page:

  • The user MUST select every ‘Reason’ they are likely to use throughout their contract term as those selected here will be available as a ‘Reason for Search’ on the Consumer Submission Form and so will dictate the level of information they have access to.

  • If an error is made or the user requires access to other ‘Reason for Search’ options mid-contract they can have it amended by changing their options via the ‘Settings’ button at the foot of the Submission Form.

Consumer reports are not saved due to data protection so once a check is carried out we advise you to save your report using the save & print options at the top of the page.

B). Submission Form

  • In order to carry out any Consumer search the user will need to enter at least an individual’s; Title, Forename, Surname, D.O.B, Gender, & Address & a Reason for Search (if the individual has any joint accounts and you have permission to include these accounts in your search you can select the 3rd Party opt-in option which charges 1 additional credit).

  • We also allow our users the option of entering a previous name and/or 2 previous addresses (at a charge of 1 extra credit each) at this stage by expanding the following:

  • Once all relevant information has been entered all you need to do is hit the ‘Search’ button and the system will begin the search.

C). Summary Page

  • This is how the ‘Summary’ page will be displayed, depending on the ‘Reason for Search’ selected and ‘Match level’ attained. 
  • The boxes to the left will show the entered information, along with the ‘Match level’ and also the GAUGE score along with the banding it falls within and an easy to decipher colour coded (Red/Amber/Green) icon. 
  • These are visible on every page of our reports.

  • The right-hand box contains a snapshot on what information is available on the target individual with sections dedicated to datasets such as ‘Residency Confirmation’ & ‘Insolvency and CCJ Information at Address’.

D). Share Page

  • This is how the ‘Share’ page will be displayed.

  • Lenders who share are able to have access to “share data” defaults, loans, bank accounts – ability to see the Organisation Type.

E). Address Page

This is how the ‘Address’ page will be displayed.

  • The right-hand boxes will list the three most recent addresses linked to the subject of the report along with an electoral roll confirmation of all other residents at that address.

F). Links Page

This is how the ‘Links’ page will be displayed.

  • The boxes on the right-hand side will list up to 7 ‘undeclared’ addresses along with any known aliases or associates linked to the individual being checked.

G). Insolvency Page

This is how the ‘Insolvency’ page will be displayed.

  • This page will display any adverse public information relating to the target individual at any of the three addresses displayed on the ‘Address’ tab. This will include any information relating to Administrations, Bankruptcies and Insolvencies that are linked.

H). Judgments Page

This is how the ‘Judgments’ page will be displayed.

  • This page will display all County Court Judgment information relating to the target individual at any of the three addresses displayed on the ‘Address’ tab. These remain on record for 6 years unless ‘Set-aside’ by the courts or ‘Satisfied’ within 30 days of the ‘Judgment Date’

I). History Page

This is how the ‘History’ page will be displayed.

  • The right-hand boxes on this page will show a detailed breakdown of credit searches that have been carried on the individual you are checking. It will list when the search was run, who ran it, and why.

J). Notice of Correction (NOC) Page

This is how the ‘Notices’ page will be displayed.

  • A ‘Notice of Correction’ is a section of a Consumer Credit Report where the consumer is afforded the opportunity to explain any negative information that may appear on the personal credit report. 
  • If the individual you are searching has taken this option then it will be displayed on this page.

K). Demographics Page

This is how the ‘Demographics’ page will be displayed.

  • This page gives an overview of the demographic information of the area in which the searched for individual resides.

L). Search History

  • A record of all the searches that have been carried is held within the ‘History’ section (accessible via the submission form).

You can generate usage reports by searching by user reference, keyword or between specific dates.

All records displayed will show:

  • Date carried out
  • User Reference
  • Search Summary
  • Gauge Score
  • Banding
  • A link that allows will pre-populate the submission with the subjects details should records require updating etc.