It happens but it's easily solved, here's what to do depending on which you need reminding of...


Forgotten your Password?







  • This will take you to the login page where you can click on the 'Forgot your password?' link. 






  • This link will take you to a 'Retrieve Password' section where you will be asked for your username and email address

  • A temporary password will then be emailed to the email address provided if it is the main email address associated with the account.




  • Once you have logged in with your temporary password you will have the option to update your password to something more memorable by going to: My Account > Profile and using the 'Password' box to update your password.






Forgotten your Username?


  • Log a ticket below and one of our customer support hero's will be in touch shortly to confirm some details with you before providing a reminder of your username. If you have also forgotten your password we can reset this for you at the same time.