We have attempted to answer as many question as possible here on the Help Hub. For a quick and detailed answer to a number of questions we would recommend first searching for your question via the Help Hub search bar.

If you are not able to find the information you are looking for then please reach out to our support team by submitting a ticket via the help hub, emailing us at help@creditsafeuk.com or calling us on 02920 886 500.

Please note that our office hours are between 9am and 5pm Monday – Friday. We are anticipating a higher number of inquiries during the implementation of our scorecard, therefore we appreciate your patience whilst we respond to everyone in due course.