Should Creditsafe Connect ever return the following messaging then it indicates one of two things; either your Creditsafe Account Manager hasn't granted your Creditsafe Connect User access to said Country or you've depleted all of your allotted online reports for said Country:

{
    "details": "No access to {countryCode} reports",
    "correlationId": "28e4fcf0-f646-11e9-869d-02dca8e100f4",
    "message": "Forbidden request"
}

Either way, you'll need to contact your Creditsafe Account Manager directly so that they can rectify this situation on your behalf.

Should you continue to experience issues then please submit a ticket.