Should the following message ever be returned by Creditsafe Connect then it is indicating that the Connect User's Authorization "token" has exceeded it's TTL (Time to Live) of 60 minutes and is no longer valid:

  "error": "Invalid token."

In order to resolve this issue, the Connect User will need to request a new "token" from Creditsafe Connect by re-calling it's /authenticate endpoint:


Should you require any further detail with regards to Connect's /authenticate endpoint then please refer to the following web link:


Should you continue to experience issues then please submit a ticket.