Should Creditsafe Connect return the following messaging then it is indicating that either the "username" and / or "password" being sent in the body of the /authenticate request have either expired or been entered incorrectly:


   "message": "Access denied - Please check that your username and 
    password are correct. Please be aware that usernames and passwords 
    are case sensitive. If the problem persists, please contact your 
    Creditsafe account manager."

In order to resolve this issue, please revisit the body of the original request and ensure that the credentials being entered match those which were provided / created via the "Welcome to Creditsafe Connect" email:

    "username": "{username}",
    "password": "{password}"

Please note that if the /authenticate request has been sent three or more times with invalid credentials then the User account will become locked however it's easily un-locked by simply clicking on the following web link, entering the "username" when prompted and clicking "Confirm":

Forgot your password?

Once in receipt of the "Reset your Connect password" email, simply follow the on-screen instructions and create a new password.

The Creditsafe Connect credentials can also be validated by attempting to login to the Connect Portal.

Should you continue to experience issues then please submit a ticket.