Once logged in, Creditsafe Consumers can be accessed by selecting ‘Identity’ from the left-hand menu and then selecting the ‘Consumers’ option displayed. 

In order to carry out any Consumer search the user will need to enter at least an individual’s Title, Forename, Surname, D.O.B, Gender, & Address & a Reason for Search - if the individual has any joint accounts and you have permission to include these accounts in your search, you can select the 3rd Party opt-in option which charges 1 additional credit.

We also allow our users the option of entering 2 previous addresses (at a charge of 1 extra credit each) and/or a previous name at this stage by selecting the "Add previous address" button and/or expanding the box using the ^ on the right hand side of "(Main Applicant) Consumer Previous Name".

Every user will be required to specify how they will be using the product over the course of their contract with us by selecting the ‘Reason for Search’.

Once all relevant information has been entered all you need to do is hit the green 'Validate' button and the system will begin the search. 

Summary Page

When the search results are returned, you will see the "Search Details" on the left and the "Confirmed Match Applicant" details on the right along with the "Score" attained. These are visible on every page of our reports. The "Summary" tab displays a snapshot on what information is available on the target individual with sections dedicated to datasets such as Insolvencies, Judgements and Undeclared Links.

To access the linked pages, select the dataset you want more information on using the tab headings at the top. For example, the screenshot below shows the information available for Insolvency.

Search History

A record of all the searches that have been carried is held within the ‘History’ section, which is accessible at the bottom left of the Consumer search page.

The History can be generated by searching between specific dates, keyword or reference.

You can also download the report as a .csv file using the "Download Report (.csv)" button at the bottom of the results on the left.