Creditsafe will offer you multiple MFA Options when we are activating (setting up) your account (Identity) with us, these include:
- SMS
- Google Authenticator
- Bank ID (SE Only)
As part of the account activation, an activation email will be sent to you containing an activation link to setup Identity.
After confirming your name, department, seniority, and setting your password, if MFA is enabled against your user, you will see the following page.
It is possible to select one or more MFA mechanisms that can be used.
If E-mail is selected it will mean you will be set-up to receive the 6 digit verification code via the e-mail address you use to log into Creditsafe.
SMS
If you have selected SMS, you will be required to enter in a valid country code & mobile number, this will enable you to receive the 6 digit verification code via text message.
Authenticator App
Authenticator apps are a software-based authenticator that implements two-step verification services using the Time-based One-time Password Algorithm and HMAC-based One-time Password algorithm, for authenticating users of software applications.
Firstly you will need to have an Authenticator app on their smartphone, Google & Microsoft are the most commonly used but there are dozens available, just searching 'Authenticator App' in the App/Play Store.
When selecting authenticator app from the account set-up options, you will see a QR code such as the below:
Open the app, follow the steps to set-up a new account and scan the QR Code displayed on the screen.
If scanned successfully, you will see a six-digit code within the app that needs to be entered correctly. There will be a timer displayed within the app indicating how long the code is valid for. The code must still be valid when 'Confirm' is clicked.
Once every box you want to use for MFA is selected and set-up, you can click CONFIRM and the details will be saved.
Logging in with MFA
When you submit a valid username and password into MyLogin, you'll be asked which of you available MFA routes would you like to use to log in and hit continue:
If e-mail is selected you will receive an e-mail containing a one time 6 digit passcode which expires 10 minutes after the e-mail is generated.
You will need to enter that code into the page displayed within the MyLogin application and select submit within 10 minutes in order to be authenticated.
You can also click 'Request a new token', and have a new e-mail sent out containing a different code.
SMS
If SMS is selected, you will receive a text message to the mobile number stored within the MFA settings containing a one time 6 digit passcode, which expires 10 minutes after the e-mail is generated.
You will need to enter that code into the page displayed within the MyLogin application and select submit within 10 minutes in order to be authenticated.
You can click 'Request a new token' and have a new SMS sent out containing a different code.
Authenticator App
If you choose Authenticator App you will need to open the application on your smartphone and correctly enter the code listed under Creditsafe into the boxes within the page before it resets to complete the authentication process.
