There can be several reasons that you do not receive Monitoring alerts, we would recommend following the below steps to see if you can diagnose the issue yourself: 

• Check your spam and junk folders
• Ask your IT department to whitelist the following two emails: monitoring@creditsafe.com and xxxx@eu-west-1-amazonses.com 
• Check your Monitoring Rules for the Portfolio. For more guidance on this, please view this article
• Confirm there is at least one recipient for the Monitoring Portfolio and confirm that these email addresses are correct 
• Confirm that there is at least one company assigned to the Monitoring Portfolio 

If you are a Connect customer, please also review the below: 

• The 'frequency' in the portfolios table - if this is 0, then alerts will not be sent. This value needs to be updated to 1 or 2 to activate email notifications. For more guidance regarding Connect, please view our Connect API Documentation. 

If none of these steps help to resolve the issue, please contact your local support.