The Possible Duplicate Alert pop-up is enabled on all accounts that use our consumer reports to help minimise unnecessary duplicate searches.

This feature is designed to align with consumer policy and prevent duplicate searches from having an unfair impact on consumer credit scores.

All users within your organisation will see a pop-up when a potential duplicate search is detected. This will occur where an individual appears to have already been searched within the last 12 months.

The notification is triggered based on matching the following criteria:

• First Name
• Surname
• Full Address (Building Number/Name, Street, Town, Postcode)
• Reason for Search

Users will still have the option to proceed if they believe the search is appropriate.