To learn how to manually update a decision, please view this interactive demonstration. You can also follow the below steps. 

1. In the left menu bar, click on Credit & Risk 
2. Click on Check & Decide, then choose Decision History 
3. Navigate to the Referred Decisions. This can be done by clicking on the Referred Decisions tab
4. Click on the edit pencil on the decision you want to update. You can only update decisions that have the dark grey pencil next to them. If the pencil is light grey, you cannot update this decision
5. The referred decision will then expand 
6. Scroll to the bottom of the decision, then approve or reject the decision. You can also add notes here to give more detail on the decision update if this is needed
7. Click on Yes to confirm the decision update
8. You will have a pop-up confirming your decision has been updated. If the decision was approved, the decision update banner will be green. If the decision was rejected, the banner will be red
9. Close the pop-up to go back to the list of decisions 
10. Click on the All Decisions tab in your decision history to navigate to all decisions. The manually updated decisions will be visible in here. These will likely have a status that says "Manually Approved/Rejected" so you know these decisions had manual intervention