The Manual Approval feature will enable ‘Refer’ decisions to be reviewed and then changed into an ‘Approve’ or ‘Reject’ status based on your manual decision outcome. You will also be able to add notes to these decisions, which will then be stored alongside the amendment in your audit trail.

The ability to manually amend a decision will only be grated to Senior Users within your account.

Click the link below to read more about this feature and how to use it: