Summary:

Guidance on how to manually send an email notification to an approver for a pending decision in Check & Decide. 

Solution:

If the user setting in the Referral Email Settings section is disabled and at least one user in the Active Users section has their 'Email Alerts' enabled (set to "Yes"), no automatic email will be triggered when a decision outcome is referred.

In this case, the user must manually trigger the email by navigating to the decision outcome record via the Decision History, Referred Decisions, or Single Decision View page.

To learn how to send a Referral Email, please click on this interactive demonstration.