Creditsafe UK
How can we help you today?
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Credit & Risk
From running a UK or International credit report to setting up risk monitoring or arranging a debt collection, our helpful guides are here to help you.
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Compliance
If you have a question relating to your anti-money laundering checks or compliance solutions, you will find product guides and FAQs here.
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Sales & Marketing Data
Have a question about our Sales and Marketing Data? From accessing data to running a data cleanse, here is where you will find the answer.
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My Account
Having trouble logging in? Forgotten your password? You will find everything relating to your account and the answers to basic queries.
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FAQs
Find an answer quickly to the most common questions on anything to do with your account or our products.
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API & Integrations
Need some technical help on integrated data, APIs or any of our Apps? We will have the answer here or our dedicated Enterprise Solutions Support Team can help you.
Recent articles
- When can I start working my alerts from the migrated records in KYC Protect?
- Will there be a spike in alerts after the migration from Compliance Search to KYC Protect?
- How do I prepare my records for the migration from Compliance Search to KYC Protect?
- Will I be redirected when using AML Check?
- Why do I have so many Open Alerts after my records have been migrated?
Credit & Risk
Company Credit Reports
- Searching for a UK or Irish Company
- What's inside a Company Credit Report?
- How to customise the information in your downloaded reports
- What is the "Screen" option under "More Actions"?
- What are Indicators in the Scores and Indicators tab?
Finance Agreements
- What is Finance Agreements on company credit reports?
- What's inside the Finance Agreements tab?
- Why is there no information in Finance Agreements on the company I'm viewing?
- How often does finance agreement data get collected?
- How much data on finance agreements is available?
International Company Credit Reports
- How do I view an instant International Credit Report?
- Can't find an International company in our database?
- How to arrange a Fresh Investigation for a report in an offline country.
- What is the difference between an International Database Report (on-line) and an International Partner Report (offline)?
- How much do your International Credit Reports cost?
Company Monitoring
- How to monitor a company
- The Monitoring Menu explained
- A guide to the Monitoring Home Tab
- How do I create a new Portfolio in Global Monitoring?
- How do I upload companies to a Monitoring Portfolio in Bulk?
Negative Information
Debt Collection
Consumer Reports
- UK - How to search for a Consumer Report
- Ireland - How to search for a Consumer report
- The Consumer Credit Score explained
- Consumer Credit Score Data Sources
- What does the score in the report mean?
Trade Payment Data
Ledger Insights
- What is Ledger Insights?
- How to use Ledger Insights to assess and manage debtor risk
- How to use the Ledger Insights Dashboard
- How do I add a debtor to a ledger?
- How do I manually match records or remove matched records?
Bank Verification Checks
Check And Decide
- How to login to Check & Decide
- How to get to the Run Decision Page in Check & Decide
- How to use Decision Models in Check & Decide
- How do I re-run a Decision in Check & Decide?
- How to view the Decision Outcome in Check & Decide
Compliance
Anti-Money Laundering
- UK - How to run an AML check - Single Bureau
- UK - How to run an AML check - Multi Bureau
- UK - How to run AML checks in Bulk (AML Batch)
- UK - How to view a PEP and Sanction report from an AML or ID check
- Ireland - How to run an AML check
ID Verification (IDV) Plus
- ID Verification Plus User Guides
- How do I log in to my portal?
- How do I send an invite on IDV Plus?
- What types of documents can you check?
- How long does a check take to verify?
Creditsafe Protect
ID & KYC Checks
Compliance Search
Trace
Compliance Alerts
KYC Protect
- KYC Protect User Guide
- How do I assign case alerts?
- How to use Audit Reports
- How to add to ongoing monitoring
- How to use enhanced AML Matching by Date of Birth
Sales & Marketing Data
My Account
My Account Details
- My Profile Details
- How do I add a user to my Creditsafe account?
- Data Subject Request (GDPR)
- Subject Access Request (SAR)
- How important is it to read the terms and conditions before agreeing my contract?
Logging In
- How to set up your Creditsafe user account
- How to log in to your account
- I have forgotten my Username or Password
- My Creditsafe password is timing out after 60 minutes of inactivity - can I extend this?
- What is Multi-factor Authentication(MFA)?
My Subscription
Contact
Payment Methods
Termination of my Account
Customer Self Service
- What is Customer Self Service?
- How do I access Customer Self Service?
- What user details can I edit in Customer Self Service?
- What User Permissions can be assigned in Customer Self Service?
- How do I create a new user using Customer Self Service?
FAQs
Company Credit Reports
- Why should I use a Company Credit Report?
- Have a question on your company report?
- How do you indicate if a company is creditworthy?
- Can I see a sample report before I buy one?
- How do I print and/or save a company report?
Compliance Alerts
- What are Compliance Alerts?
- I am a small company with no international trade. Do I need to do KYC?
- What lists do you use to screen parties?
- A compliance alert with a high match rate is showing for an individual that I know for certain is not a relevant match, can the compliance alert be removed in this case? And why is there a high match in this case?
- Are there any jurisdictions where information is not available?
UK Company Scorecard
- Scorecard Glossary of Terms
- What does the score predict?
- Do I need to do any changes in my system when you make the changes?
- What happens when you launch the new UK scorecard?
- Who can I contact if I have any questions about the UK scorecard?
Consumer Credit Reports
- I can’t find any results for somebody, why is that?
- On a consumer report, why would a CCJ not appear on your report but appears on a competitor’s report?
- Why is there an N/A on the credit score?
- What is meant by Residency Confirmation?
- What is a Notice of Correction?
Sales & Marketing Data
- How often is the company data updated?
- Do you have a list of all the criteria available to refine my lead list?
- Can existing customers or selected businesses be excluded?
- Is there a minimum and maximum number of records that can be downloaded?
- In what formats can the data be downloaded?
Anti Money Laundering (AML)
- What is Money Laundering?
- What is Electronic Verification?
- If Passports and Driving Licences are collected, why check anything else?
- What is the Consented National Database?
- What is the Birth Index?
Debt Collection
Trade Payment Information
- Can anyone provide payment information?
- Does your payment information cover Europe?
- How is payment data going to benefit my company?
- How do you stop false payment data being added?
- How do I join the Trade Payment Data Program and what are the benefits?
Integration / XML
GDPR
- Do you store and process the data we send?
- What do you use the data for?
- Where is your data kept?
- How long do you retain your data for?
- Is data processed outside EU?
About Creditsafe
User Guides
Bulk Data
GetData UK Migration
- Why are we switching off the GetData UK API?
- What benefits do I get from migrating over to the upgraded Connect API?
- When is the GetData UK API being switched off?
- What does it cost to migrate over to the Connect API from GetData?
- Will I lose any products from GetData UK by migrating over to Connect API?
Exceptions
- What is Creditsafe Exceptions?
- Where can I see Exceptions?
- I have a license but cannot see any Exceptions for company X?
- Can I monitor Exceptions?
- I can see Exceptions for UK companies, but not for USA companies?
New Bank Verification
- Where does the bank verification data come from?
- How is a bank account verified?
- What information is needed for bank verification?
- What payment types are covered?
- Does the History page only show the current user history or the history for the whole organisation?
Verify
- What is Verify?
- How does Verify work?
- Where does the data in Verify come from?
- How often is the data updated?
- Am I performing a hard search when using Verify?
Data Studio
- What is Data Studio?
- How do I Access Portfolios in Data Studio?
- How do I Create a Portfolio in Data Studio?
- How do I edit Portfolio Details in Data Studio?
- How do I Delete a Portfolio in Data Studio?
Changes To Login Credentials
- Why are Creditsafe updating usernames to email addresses?
- Will this update have any other impact on my account and services?
- Why do I have to provide my first name and last name again?
- What is meant be a strong password?
- Do I have to change my username to an email address?
Feedback
Ledger Insights Migration
Compliance Search Migration to KYC Protect
- Why is the Compliance Search Migration Happening?
- What will our Compliance Search service be migrating to?
- What is KYC Protect?
- Is the migration from Compliance Search to KYC Protect optional?
- When will I be able to access KYC Protect?
API & Integrations
Connect API
- Creditsafe Connect API Documentation
- Connect API Data Availability per Country
- Connect API Feature Availability per Country
- Connect API Data Dictionaries
- How to find out about planned maintenance
Global Gateway API Documentation
Get Data API
New Salesforce Business Intelligence Plus App
- Business Intelligence Plus User Guide
- Business Intelligence Plus Installation Guide
- Why am I getting an authentication error message in Classic runtime?
- Why have I been logged out?
- How do I disable debug mode for Lightning Components?
Salesforce Business Intelligence App
- What to do if you see "User Not Authorised"
- What to do if you see "Profile Not Authorised"
- What to do if you see "Oops, there was an error rendering Canvas application [Creditsafe]."
- What to do if you see "The HTTP request is unauthorized with client authentication scheme 'Basic'. The authentication header received from the server was 'Basic realm="creditsafe.com"'.
- What to do if you see "This record was modified by {User} during your edit session. Make a note of the data you entered, then reload the record and enter your updates again."
Salesforce Lead Generator App
Netsuite App
Sage 50 App
- Sage 50 App Product Gallery
- Sage 50 user guide & training videos
- How to view a company credit report within the Sage 50 App
- How to view a PDF credit report in Sage 50
- How to create a new Sage 50 customer record using the Creditsafe app